thread Re: Having trouble adding packages to my website in Payments Troubleshooting

Having trouble adding packages to my website

FT-LMT — Sat, 20 Sep 2025 06:53:00 GMT

I created all my packages and made sure they could be sold on my website. I started out with the free trial for Square Plus since that is required to sell packages. After the trial ended, I haven't been able to get my packages listed back up on my website even though I've paid for the Plus membership. Do I need to recreate all my packages again or is there a quicker way I can get them back up?

Re: Having trouble adding packages to my website

TheRealChipA — Tue, 11 Mar 2025 02:42:24 GMT

Hey there @FT-LMT. That definitely sounds like a bug in the Square subscription process. You shouldn’t have to do anything once you subscribe. I’m going to tag the Square Moderators. One of them will see this and assist you in resolving it. Just hang tight. I’m posting this at 11pm ET. LOL

@Kassi_@RSosebee1 @_Violet @MayaP @RobynR @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sineaid @Sammie_C

Re: Having trouble adding packages to my website

FT-LMT — Tue, 11 Mar 2025 13:59:47 GMT

Thanks for your help! 🙏

Re: Having trouble adding packages to my website

Ellie_ — Tue, 18 Mar 2025 18:06:25 GMT

Hi there, @FT-LMT,

Thank you for your patience on this! For further investigation, can you please provide a link to your site? Also, are you getting any type of error message? If so, can you please include it? We would be happy to investigate further!

Thank you so much for the tag, @TheRealChipA!

Re: Having trouble adding packages to my website

FT-LMT — Wed, 19 Mar 2025 15:45:02 GMT

Hi, thanks for the help. My site is FaithTherapeutics.square.site

There is no error message and the only package that is currently up for sale on my website is one I had to redo. I had accidentally deleted one of my services so I had to create a new package In order to add the service back on since you can’t edit them after you’ve created them.

Re: Having trouble adding packages to my website

Ellie_ — Wed, 26 Mar 2025 22:46:41 GMT

Thank you for your patience on this, @FT-LMT,

We definitely want to get this escalated to our Square Online team. When you have a moment, do you mind sending us a screen recording of this action?