thread Items images, ratio setting in Payments Troubleshooting

Items images, ratio setting

Clay1 — Sat, 20 Sep 2025 11:15:31 GMT

1:1 sure doesn't work with my images. I have it set to 4:3. They look good in the "Shop All' listing but when you click on an image to view more info the image is cut off. Can't view the whole piece in the window to see the shape of it. Can anyone help with this??? It doesnot even help to reduce images to 7 or 800, they are presently all at 1000 x ratio.

Thank you for help with this. Julie

Workinclay.com

I have already tried the suggested fixs in the community

Re: Items images, ratio setting

Goldneye — Fri, 17 Dec 2021 16:48:02 GMT

HI, there are a few places to adjust images within the Editor.

Online Dashboard, Website, Edit Site

Featured Items, scroll down to Item Images, select Shape

click Page:Home at top, select Shop All, Item List, Item Images, select Shape

scroll down to select category, Item List, Item Images select Shape

scroll down to Image Pages, select ANY item, select Item Details, Image Gallery select Shape

Re: Items images, ratio setting

StephenClose — Sun, 17 Jul 2022 09:55:37 GMT

Is it possible to have some Item images 1:1 and other Items with a 3:2 ratio, or is this a global setting?

Re: Items images, ratio setting

Gold — Sun, 17 Jul 2022 10:57:10 GMT

HI, the steps given above will allow to select image shape.

ex. as shown for Shop All page

Re: Items images, ratio setting

StephenClose — Sun, 17 Jul 2022 17:34:00 GMT

Terri

I saw that but this seems to apply the selected ratio to images on all pages. My question was about using a mixture of image ratios across my site.

I think I may have to add whitespace to some of my images to get round this constraint.

Re: Items images, ratio setting

Gold — Sun, 17 Jul 2022 22:18:44 GMT

HI, in my reply on 12/17 stated there are a few places you change the image shape.

reply 12/17

there are a few places to adjust images within the Editor.

Online Dashboard, Website, Edit Site

ONE) Featured Items, scroll down to Item Images, select Shape

TWO) click Page:Home at top, select Shop All, Item List, Item Images, select Shape

THREE) scroll down to select category, Item List, Item Images select Shape

FOUR) scroll down to Image Pages, select ANY item, select Item Details, Image Gallery select Shape