What does this mean?

Comfort859 — Sat, 20 Sep 2025 11:14:29 GMT

customer paid an invoice but it is showing "pending " on their end and when I open the sent invoice it still shows nothing has been paid.

Re: What does this mean?

Minion — Fri, 24 Dec 2021 02:05:48 GMT

I've never ran into that issue, so taking a quote from this thread here,

"An invoice will show paid immediately and will reflect in Transactions. Sounds like the invoice payment declined - could be mismatched card info entered or a generic decline from the card issuer. Check Dashboard > Reports > Transactions Status to confirm if the payment was indeed unsuccessful.

Nonetheless, an unsuccessful invoice payment may appear as pending on your customer's bank statement but will fall off soon depending on their bank's processing speeds. "

Also what type of card did they use?

thread Re: What does this mean? in Payments Troubleshooting

What does this mean?

Re: What does this mean?