thread Re: Modifiers are not visible to customers accessing webstore on mobile device in Payments Troubleshooting

Modifiers are not visible to customers accessing webstore on mobile device

Stewglerfarm — Sat, 20 Sep 2025 11:14:21 GMT

I added modifiers to an event registration page so guests can add "extras" at the time of booking. The modifiers are visible in our customer-facing webstore when accessed via a desktop computer. The modifiers are NOT visible in our customer-facing webstore when accessed via a mobile device (e.g. phone, tablet). HELP!!!

I am thinking this is a square glitch, not a back end issue because the modifiers can be viewed and selected, just not on all devices.

Re: Modifiers are not visible to customers accessing webstore on mobile device

piphind — Mon, 16 Oct 2023 10:31:31 GMT

Was there ever a solution to this as I am seeing the same issue?

Re: Modifiers are not visible to customers accessing webstore on mobile device

sayra — Tue, 17 Oct 2023 19:59:15 GMT

Hello, @piphind.

We sincerely apologize for the trouble you're facing with modifiers on your website. To assist you effectively, could you kindly share your website address with us? Once we have this information, we'll promptly investigate the issue.

For a quicker resolution, feel free to give us a call at your earliest convenience. Our support team is fully equipped to assist you over the phone. Thank you for your cooperation.

Re: Modifiers are not visible to customers accessing webstore on mobile device

piphind — Wed, 18 Oct 2023 08:44:37 GMT

Hi Sayra,

Web address to the site is: https://www.essexmark.co.uk/

Product we are having an issue with is: https://www.essexmark.co.uk/store/p1284/Bonus_Ball_150.html

Modifier is "Wednesday Number / Saturday Number (e.g. 34/12)*

It appears on the desktop version of the product page (Image 1)

But not on the mobile version of the product page (Image 2)


Image 1 - Desktop	Image 2 - Mobile

Re: Modifiers are not visible to customers accessing webstore on mobile device

sayra — Wed, 18 Oct 2023 22:30:37 GMT

Hello, @piphind.

We appreciate your patience and understanding as we investigated this issue further.

After escalating your case to our Square Online specialist, it was determined that you are currently using an older theme that does not support the mobile version of the site. This specific theme does not display text modifiers on mobile devices. To resolve this, we highly recommend updating your theme to one of our newer responsive options. Please note that we no longer provide support for these outdated themes.

Thank you for your cooperation. If you have any further questions or concerns, please don't hesitate to reach out.

Re: Modifiers are not visible to customers accessing webstore on mobile device

piphind — Thu, 19 Oct 2023 08:32:07 GMT

Do you mean a mobile theme (Papermill, Taste, Typeography, Pedestal etc) or a site Theme (Lovseat, Urbandine, Modus Operandi etc).

I have tried changing to Papermill and that still seems to have the same problem. Is this not one of the new (responsive) themes?

Re: Modifiers are not visible to customers accessing webstore on mobile device

MayaP — Thu, 19 Oct 2023 12:24:06 GMT

To ensure a smooth resolution, we highly recommend reaching out to our Support Team directly. They are well-equipped to assist you further and guide you through the correct steps. You can contact us at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday.

Thank you for your understanding. If you have any more questions or concerns, please don't hesitate to reach out. We're here to help.