Invoice disappears when Square glitches in the middle of creating invoice - sequence skips #

BarrelHeadsKY — Sat, 20 Sep 2025 11:13:56 GMT

How do you recover invoice when Square glitches while creating an invoice and it is neither saved as a draft or created? The invoice # just disappears and square moves on to the next number in sequence (not too mention all of the information you created in that unsaved invoice disappears).

Ex: Creating invoice #825. Enter several invoicing lines. Square glitches. Invoice is not saved as draft nor created. Create new invoice. Square skips to #826. #825 is nowhere to be found and all information gone.

Re: Invoice disappears when Square glitches in the middle of creating invoice - sequence skips #

Minion — Tue, 28 Dec 2021 11:13:49 GMT

HI @BarrelHeadsKY

Are you creating an invoice with the app or on PC from Square Dashboard? I'm not sure if that once that were "glitched" can be recovered. I haven't had any of those problems happen while creating the invoice from online.

If you are using the app, is it up to date?

thread Invoice disappears when Square glitches in the middle of creating invoice - sequence skips # in Payments Troubleshooting

Invoice disappears when Square glitches in the middle of creating invoice - sequence skips #

Re: Invoice disappears when Square glitches in the middle of creating invoice - sequence skips #