https://community.squareup.com/t5/Payments-Troubleshooting/customer-receipt-phone-email-shows-up-greyed-out-and-refuses-to/m-p/330778#M13359 <P>After swiping customer card, on the receipt option page, customer's number and/or email is greyed out. I can see that the phone number is registered or used with square before, but is greyed out and cannot click to autopopulate. Why?&nbsp;</P> Sat, 20 Sep 2025 11:12:44 GMT FollowingCairns 2025-09-20T11:12:44Z https://community.squareup.com/t5/Payments-Troubleshooting/customer-receipt-phone-email-shows-up-greyed-out-and-refuses-to/m-p/330778#M13359 <P>After swiping customer card, on the receipt option page, customer's number and/or email is greyed out. I can see that the phone number is registered or used with square before, but is greyed out and cannot click to autopopulate. Why?&nbsp;</P> Sat, 20 Sep 2025 11:12:44 GMT https://community.squareup.com/t5/Payments-Troubleshooting/customer-receipt-phone-email-shows-up-greyed-out-and-refuses-to/m-p/330778#M13359 FollowingCairns 2025-09-20T11:12:44Z https://community.squareup.com/t5/Payments-Troubleshooting/customer-receipt-phone-email-shows-up-greyed-out-and-refuses-to/m-p/331820#M13360 <P>Thanks for reaching out, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/419706">@FollowingCairns</a>&nbsp;</P> <P>&nbsp;</P> <P>Can you let us know the device you are using to take payments? Can you also make sure the app or software is up to date?&nbsp;</P> <P>&nbsp;</P> <P>P.s. Welcome to the Seller Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Thu, 06 Jan 2022 19:29:16 GMT https://community.squareup.com/t5/Payments-Troubleshooting/customer-receipt-phone-email-shows-up-greyed-out-and-refuses-to/m-p/331820#M13360 BernadetteA 2022-01-06T19:29:16Z