Server unavailable when importing an item library

The_HI_Shop — Sat, 20 Sep 2025 11:12:39 GMT

I have gotten a server unavailable message when trying to import a new item library for 4 days now. I have logged in on 3 different internet/server connections and restarted my computer. The error remains. I thought maybe there was a new year upgrade or something but now it's been days and still can't change my item library. This is an issue.

Re: Server unavailable when importing an item library

Breffni — Tue, 04 Jan 2022 15:15:27 GMT

Hi The_HI_Shop,

Thanks for reaching out and welcome to the Seller Community!

Sorry to hear you are having trouble uploading your item library.

It doesn't sound like this is an issue with the file itself, I understand you have ran through these steps previously but it would be great if you could test out the browser troubleshooting steps below, they usually help with connection issues.

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

If after following these steps and the upload instructions listed in this article you are still running into issue, please reach out to our Customer Support Team, they will be happy to take a look at your account and the file with you.

thread Re: Server unavailable when importing an item library in Payments Troubleshooting

Server unavailable when importing an item library

Re: Server unavailable when importing an item library