thread Re: Report Errors - cannot generate shift report in Payments Troubleshooting

Report Errors - cannot generate shift report

bradsaid — Sat, 20 Sep 2025 11:10:50 GMT

Currently seeing the following message:

Report Error. We cannot generate a shift report preview due to a connection issue with Square service. Please try again later

I've got two locations seeing this now

Re: Report Errors - cannot generate shift report

JJ_ — Sat, 15 Jan 2022 20:28:16 GMT

Hey there @bradsaid

This definitely seems like a complicated one. I will go ahead and suggest you call in order to have our support team assist you with troubleshooting this Report Error.

When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Report Errors - cannot generate shift report

RamZZ — Sat, 01 Apr 2023 03:38:04 GMT

Ok, but there's no help available late at night when this just happened, so if this is a common issue, there should be a troubleshooting option available.