thread Re: Known Issue: Employees Unable to Clock In or Out in Payments Troubleshooting

Known Issue: Employees Unable to Clock In or Out

bradrsi — Sat, 20 Sep 2025 11:10:46 GMT

The title of this thread has been edited by a Square Moderator from the original: "Employees cannot clock in and out...ERROR"

I have called and reported and Square stated it was a problem on their end. Any idea when this will be resolved and working again?

Re: Employees cannot clock in and out...ERROR

cscstore — Thu, 13 Jan 2022 20:06:32 GMT

We've also been having the same issue today.

Full message after clocking in:

"Request Failed. We were unable to process your request. Please try again."

Would also like to be updated on a fix for the error.

Re: Employees cannot clock in and out...ERROR

lisasomerville — Thu, 13 Jan 2022 20:42:38 GMT

I had the same issue, but was somehow able to get through and clock them out manually using the Square Payroll app on my phone.

Re: Employees cannot clock in and out...ERROR

_Violet — Sat, 15 Jan 2022 20:18:13 GMT

Hi all : @bradrsi @cscstore @lisasomerville

Sorry to hear you all have been affected by this issue. I looked back in our known issues history and this appears to be related to a ticket that was escalated to our engineers earlier this week.

Taking a look at the status of this issue, it appears our engineers are still investigating and working on a fix at this time. I can keep an eye on this ticket and come back here to let you all know when it has been resolved. For now, we will just have to keep track of the times when employees are clocking in/out outside of Square. Apologies for the inconvenience here😞

We appreciate your patience and understanding while our engineers work on implementing a fix! 🙏

Re: Employees cannot clock in and out...ERROR

_Violet — Sun, 23 Jan 2022 22:34:20 GMT

Hi again all : @bradrsi @cscstore @lisasomerville

Apologies for the delayed response here. I've reached out to our Engineers and they've confirmed that this issue should now be resolved but do please let us know if you're still experiencing any issues with Time Cards at all.

Appreciate your patience while awaiting my reply!

Re: Employees cannot clock in and out...ERROR

Berolina — Wed, 02 Feb 2022 07:42:07 GMT

I have three registers and the clock in option is gone on all of them as of this week.
Also is there a way to remove the team feature from the register where all employees and their pay is in full view?

Re: Employees cannot clock in and out...ERROR

JJ_ — Sat, 05 Feb 2022 15:31:31 GMT

Hello @Berolina

It sounds like this might be a different issue than the above. I would like to clarify that the Time tracking function has been moved to the More section with the latest Square Point of Sale experience. If you still cannot find it there we recommend making sure that your registers are up-to-date. If all is good there then let us know so we can take a deeper look into this.

Re: Known Issue: Employees Unable to Clock In or Out

JollyGoods — Fri, 25 Feb 2022 19:52:32 GMT

I have one register and the Square for Retail App and the clock in option is gone from mine as well. We can still log in but no time clock to keep track of hours worked. The app has been updated and nothing