AUTOMATED emails not working

lamarcohair — Sat, 20 Sep 2025 11:09:33 GMT

Hi, I created an automatic email for 1st time visitors to my website; however, when it is not working. I've have 2 new email subscribers but no email was sent. Has anyone had this issue?

Re: AUTOMATED emails not working

Goldneye — Wed, 19 Jan 2022 13:25:24 GMT

HI, there has been issues with Square Marketing emails in the past. You can review this Square Discussion for any possible information.

https://www.sellercommunity.com/t5/New-to-Square/Square-Marketing-Welcome-campaign-emails-are-NOT-sending-as/m-p/113778

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

thread AUTOMATED emails not working in Payments Troubleshooting

AUTOMATED emails not working

Re: AUTOMATED emails not working