Barcode scanner is not recognized on Square Register

dealsandsteals — Sat, 20 Sep 2025 06:52:19 GMT

I have a Honeywell Voyager 1472G2D scanner. It shows compatible but when I plug it into the hub it still shows "no compatible barcode scanner found". I have tried factory reset, and it is connected but the register does not recognize it

Re: Barcode scanner is not recognized

dealsandsteals — Wed, 12 Mar 2025 18:38:09 GMT

any ideas here?

Re: Barcode scanner is not recognized

Candlestore — Wed, 12 Mar 2025 19:43:58 GMT

@dealsandsteals ;

Try plugging the USB port into a computer, this will test to see if the Scanner itself is defective. Once plugged into a computer test scanning an item when you have a text document open. The scanned barcode should be imputted in the document where the curser is.

I also just looked and your model is compatible with Square and the Register.

When I plug in my Scanner(s) sometimes they do not register and I have to unplug them or plug them in a different port.

You say you tried a Factory Reset..... on what the Register or the Scanner?

Make sure your Register is on the most up to date version of Square.

When I first started with Square I bought a cheap scanner, it was not compatible and Square left me know it was incompatible as soon as I plugged it in.

So make sure your scanner works with a computer, and also make sure the Scanner is fully charged.

The other thing is some scanners might need to be in a certain transmission or input method. My scanners are USB and able to be in Bluetooth modes. If I grab the Bluetooth version it will not connect to my Square Stands. I also had to put the scanner into IOS Keyboard mode by scanning barcodes to setup this.

Since I use Square Stands and not the Register, I am not sure if there is an input method you need beyond the Default settings the scanner comes with. For me if my scanner acts up, I scan the Return to default, unplug the USB and then plug it back in. The scanner is then fine. I usually only have to do this when I am testing different random barcodes I make, and must have accidentally made a programming barcode.

Here is a Programming Manual for the 1472g series. general-purpose-handheld/1472g

From what I am seeing quickly is when connected by USB you also need a Power supply plugged in....page 3 of the quick start guide link above in blue.

Re: Barcode scanner is not recognized

MayaP — Wed, 12 Mar 2025 23:08:06 GMT

This is some great suggestions @Candlestore. Thank you! 🙌

Re: Barcode scanner is not recognized

MayaP — Wed, 12 Mar 2025 23:11:14 GMT

Hey @dealsandsteals – Thanks for reaching out. I’m sorry you’re having trouble connecting your scanner to the register. I hope @Candlestore suggestions have been helpful. Here are some additional troubleshooting steps. If you’re still experiencing issues, feel free to let me know!

thread Re: Barcode scanner is not recognized in Payments Troubleshooting

Barcode scanner is not recognized on Square Register

Re: Barcode scanner is not recognized

Re: Barcode scanner is not recognized

Re: Barcode scanner is not recognized

Re: Barcode scanner is not recognized