thread Re: Square app - Items disappear in Payments Troubleshooting

Square app - Items disappear

Painted — Sat, 20 Sep 2025 11:07:39 GMT

can anyone please explain why I put an item into my square app push save and done then my item disappears

Some stay but most disappear

Can anyone walk me through a step by step fix? what am I missing?

Thank you!

Re: Square app - Items disappear

Arie — Sun, 30 Jan 2022 03:24:19 GMT

Hi @Painted,

Thanks for getting in touch and sorry to hear about the frustrating experiencing when adding items.

It might be worth checking that your app is on the latest software version available, before adding these items again. Have you had any trouble adding items from your Dashboard?

Re: Square app - Items disappear

Painted — Sun, 30 Jan 2022 22:36:25 GMT

I can add from my dashboard

Since my info is storage on my dashboard I was thinking of reinstalling the app on my phone

what are your thoughts

thank you so much for your help.
i really appreciate it !!!

terrie

Re: Square app - Items disappear

Arie — Sun, 30 Jan 2022 23:54:36 GMT

Please give downloading the app another go, @Painted. The items you've added in your dashboard should be visible there now. Please let us know how you go!