thread Re: Category Page Gone in Payments Troubleshooting

Category Page Gone

thecrystalscout — Sat, 20 Sep 2025 11:07:23 GMT

Somehow i deleted the category page on the website editor. it wont let me interact with it. it is greyed out in the "+" drop down menu and it doesnt exist in the pages section. it is not in the navigation link either. it no longer exists, but it says it is there. i cant create new categories

Re: Category Page Gone

Goldneye — Sat, 29 Jan 2022 00:17:22 GMT

HI, your Site Categories can be edited on the Online Dashboard.

Online Dashboard, Items, Site Categories

Re: Category Page Gone

thecrystalscout — Sat, 29 Jan 2022 05:17:55 GMT

I can utilize that portion, and create new categories from there, however even when doing so, i cannot add it to my page. i can create new categories, but the link is broken. it wont let me interact with it on the site builder. the "shop all" link has turned into a "lets go" link that doesnt do anything.

thanks for the suggestion

Re: Category Page Gone

RSP08 — Wed, 02 Mar 2022 17:35:25 GMT

Were you able to figure this out yet? I'm having the same issue.

Re: Category Page Gone

HbMegs — Wed, 02 Mar 2022 22:39:44 GMT

Same, in Square Online, Items, Shop Categories I can add categories and subcategories and assign items to each, but then when I go to Edit Website it lists my standard pages, and my item pages, but it won't let me click to the categories I created. It's like there are no category pages available for the website, even though I created them in Square Online.

My end goal... On my website I have a standard page named "Cookies" which is an info page - I also have an item category named Cookies, that has no items in it. This is because I have all my cookies divided into subcategories. While I can from my standard Cookies webpage add a section called "Featured Categories" and link to my subcategories from there I can't have a direct/stand alone category page. I'd like to get back the navigation drop down menu off the standard page to shop items in my cookie subcategories.

Re: Category Page Gone

HbMegs — Wed, 02 Mar 2022 22:41:50 GMT

The best workaround I've found so far is to add a section to a standard page called "Featured Categories" and then it allows you to get to them, but it isn't its own stand alone Standard Page.

Re: Category Page Gone

mainelygallery — Mon, 16 May 2022 14:51:59 GMT

This is a major issue for me...my shop all page is gone, all my categories, and I can't get them back. Not only that, I cannot create any new links to existing category pages. I have general pages that have links to category pages. If I create a new button or image link, category link is not a link type that shows up when configuring the button/image. Existing pages that were created BEFORE the shop all and category pages were deleted still exist and work. My workaround has been to duplicate the general page, and re-use the link content, configuring the link to a new category (yuck!).

Anyone have any success fixing this? I'm calling customer support to see if they can add them back on the back end.

Re: Category Page Gone

RSP08 — Mon, 16 May 2022 15:07:11 GMT

Have you tried creating a shop all page again? That fixed the issue for me. Hope that helps

Re: Category Page Gone

mainelygallery — Wed, 18 May 2022 20:17:26 GMT

Yes, that's what did it for me too. I called the Square Online support folks, who helped me figure that out. They're great.

Re: Category Page Gone

sjh2010 — Sun, 13 Nov 2022 20:01:33 GMT

Phew! I'm so glad I found this thread. This just fixed this issue for me too

Re: Category Page Gone

MLO — Thu, 01 Dec 2022 00:53:48 GMT

I'm having the same issue. I tried to delete categories but they kept showing up on the actual site. Then I messed up and deleted the category page. What is the number for the online support please?

Re: Category Page Gone

MayaP — Fri, 02 Dec 2022 22:15:44 GMT

Hello @MLO, sorry you are running into some issues. You can reach Square Online Support at 1-855-700-6000 squ.re/contactsqsupport.