thread Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to change in Payments Troubleshooting

I am not able to process cash transactions. Cash payment is disabled I don’t know how to change that

Mumtaz — Sat, 20 Sep 2025 11:06:38 GMT

I am not able to process cash transactions. Cash payment is disabled I don’t know how to change that

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to change

pessosices — Tue, 01 Feb 2022 18:54:14 GMT

On your POS App, you can go into the Menu/More, Settings, Payment, and then you can move Cash into Payment Types to enable it.

Here's the support document with more info:

https://squareup.com/help/us/en/article/6389-manage-payment-types-with-the-square-app

Let me know if you're still having trouble after this.

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Kassi_ — Tue, 01 Feb 2022 20:53:39 GMT

Welcome to the Community, @Mumtaz -

@pessosices has given you the best instructions to get the cash option available.

Please let me know if you have any other questions.

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

jochasa — Thu, 08 Sep 2022 01:50:55 GMT

Hello Kassi, I wonder if you can help me.

I do have all payment methods "on", but still while creating an invoice the cash option doesn't show

in my payment methods.

I can record it as cash if I don't do it through invoice, but when the invoice is required I can't, I have

to create the invoice and record it as paid by card.

Thank you in advance.

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Kassi_ — Thu, 08 Sep 2022 18:53:00 GMT

Hey there, @jochasa -

I want to get some more information on what you're seeing when you're trying to check out with cash on your invoices.

Are you using the Point of Sale app, your Virtual Terminal, or another app?

Also, could you provide a screenshot of what you're seeing?

I will keep an eye out for your reply👀.

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

jochasa — Thu, 08 Sep 2022 23:42:30 GMT

I am using the Virtual Terminal on my Laptop.

Unfortunately I get a message here that I do not have permission to upload images on this screen. Nevertheless these are the options I have:

Payment Options

__________________________________________________________

Payment Method

Credit or debit card ...
ACH Transfer ...
Afterpay ...
Giftcard ...

__________________________________________________________

Tipping ...

Thank you for your time and help!

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Kassi_ — Mon, 12 Sep 2022 16:00:37 GMT

Thank you for sending this over, @jochasa.

Whenever you're logged in to your Dashboard, are you logged in as the owner or an employee?

No matter if you do the "quick charge" or "itemized sale" in the Virtual Terminal - you will see these options available to check out.

Could you give me the steps you're using to check out with the Virtual Terminal?

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Millspoolcare — Thu, 09 Feb 2023 07:49:33 GMT

i AM HAVING THE SAME PROBLEM AND I HAVE ALWAYS BEEN ABLE TO ACCEPT CASH AND CHECK AND IT RECORD IT BUT NOW THOSE TO ARE NO LONGER AN OPTION PLEASE HELP BECAUSE I RUN A SERVICE BASED BUSINESS AND ALOT OF MY CUSTOMERS PAY BY CHECK

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Kassi_ — Thu, 09 Feb 2023 21:56:15 GMT

Hey there, @Millspoolcare -

Could you give me some more information about the missing check and cash payment options? Are you seeing these options on your app or Dashboard?

I will keep an eye out for your reply👀.

Re: I am not able to process cash transactions. Cash payment is disabled I don’t know how to chan...

Millspoolcare — Fri, 10 Feb 2023 22:25:59 GMT

I figured it out unfortunately we can bo longer mark cash or check on a invoice before sending it. It looks like now we have to send it rh3m tap more after and mark cash or check there