thread Message can't be sent Before you can send a message, we need to verify you in Payments Troubleshooting

Message can't be sent Before you can send a message, we need to verify you

Discoveryshop — Sat, 20 Sep 2025 11:05:45 GMT

I am receiving a message Message can't be sent Before you can send a message, we need to verify you.

When I click it it goes to my main dashboard. How do I fix this?

Been an account owner for over a year and this is the first time I have had this happen.

Re: Message can't be sent Before you can send a message, we need to verify you

Ellie_ — Sun, 06 Feb 2022 20:43:40 GMT

We're sorry to hear this is happening! Are you able to confirm the device you are using? Also, are you able to include a screenshot of that error occurring?

Also, welcome to the Seller Community!