https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339618#M12995 <P>Hi @ccukwuka6 - Welcome back to <A href="https://sellercommunity.com" target="_blank">The Seller Community</A>, it's always nice to see a new face <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>That sounds frustrating.&nbsp;</P> <P>Here are some troubleshooting steps that may be helpful.</P> <P>&nbsp;</P> <P>If you see&nbsp;<STRONG>Failed to Pair</STRONG>&nbsp;when attempting to pair a Reader:</P> <OL> <LI> <P>Force quit the Square POS app.</P> </LI> <LI> <P>Go to&nbsp;<STRONG>Settings</STRONG>&nbsp;&gt;&nbsp;<STRONG>Bluetooth</STRONG>&nbsp;on your device.</P> </LI> <LI> <P>Find your Reader and click&nbsp;<STRONG>Forget</STRONG>.</P> </LI> <LI> <P>Reopen the Square app and re-pair at&nbsp;<STRONG>Settings</STRONG>&nbsp;&gt;&nbsp;<STRONG>Card Readers</STRONG>.</P> </LI> </OL> <P>Find more helpful tips <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>As always, feel free to stop by&nbsp;<A href="https://sellercommunity.com/" target="_blank">The Community</A>&nbsp;with question, concerns and even feature requests. We are more than happy to assist. <span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> <P>&nbsp;</P> Sun, 06 Feb 2022 14:24:25 GMT Ria 2022-02-06T14:24:25Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339574#M12993 <P>My 4 years contactless reader stopped connecting to my phone&nbsp;</P> Sat, 20 Sep 2025 11:05:21 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339574#M12993 cchukwuka6 2025-09-20T11:05:21Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339615#M12994 <P>Have you tested any other Bluetooth devices to see if THEY can connect to your phone?</P> Sun, 06 Feb 2022 14:02:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339615#M12994 jjgard 2022-02-06T14:02:34Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339618#M12995 <P>Hi @ccukwuka6 - Welcome back to <A href="https://sellercommunity.com" target="_blank">The Seller Community</A>, it's always nice to see a new face <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>That sounds frustrating.&nbsp;</P> <P>Here are some troubleshooting steps that may be helpful.</P> <P>&nbsp;</P> <P>If you see&nbsp;<STRONG>Failed to Pair</STRONG>&nbsp;when attempting to pair a Reader:</P> <OL> <LI> <P>Force quit the Square POS app.</P> </LI> <LI> <P>Go to&nbsp;<STRONG>Settings</STRONG>&nbsp;&gt;&nbsp;<STRONG>Bluetooth</STRONG>&nbsp;on your device.</P> </LI> <LI> <P>Find your Reader and click&nbsp;<STRONG>Forget</STRONG>.</P> </LI> <LI> <P>Reopen the Square app and re-pair at&nbsp;<STRONG>Settings</STRONG>&nbsp;&gt;&nbsp;<STRONG>Card Readers</STRONG>.</P> </LI> </OL> <P>Find more helpful tips <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>As always, feel free to stop by&nbsp;<A href="https://sellercommunity.com/" target="_blank">The Community</A>&nbsp;with question, concerns and even feature requests. We are more than happy to assist. <span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> <P>&nbsp;</P> Sun, 06 Feb 2022 14:24:25 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-not-connecting/m-p/339618#M12995 Ria 2022-02-06T14:24:25Z