thread Re: I need to "Verify Account" in Payments Troubleshooting

I need to "Verify Account"

randrmt915 — Sat, 20 Sep 2025 11:04:55 GMT

Square won't send a notification to my Square Dashboard in order to verify my account and I can't see my balance and its been a month. Ive been with them for 4 years and this has never happened. I'm frustrated because even though I've called for a whole month and they've been transferring my urgent need to another department that I can't call myself due to privacy issues? I can't have access to my prepaid money and I have to wait for them to send me the notification. How can I find this verify account in my dashboard or do I need to wait for the notification???? Please help me Square community because Square doesn't seem to care and once I transfer Im out.

Re: I need to "Verify Account"

Ria — Mon, 07 Feb 2022 19:54:15 GMT

Hi @randrmt - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨