thread Re: Why are active items not available to add to website Featured Menu Items? in Payments Troubleshooting

Why are active items not available to add to website Featured Menu Items?

SWBC — Sat, 20 Sep 2025 11:03:07 GMT

After I add new items to the Square app and enable them for sale online, I go into the desktop site "Online" area > "Items">"Site Items" to make the item visible, add Item to Site Categories, and then go to "Website" area to "Edit Site" to add items to "Featured Menu Items".

My issue: 3 of the last 4 site items I've created won't show up in the items search when attempting to add them to the Featured Menu on my website. They are visible and working in my online store but can't be found in the site editor. I don't know what else to check.

Re: Why are active items not available to add to website Featured Menu Items?

JJ_ — Fri, 18 Feb 2022 17:47:51 GMT

Hey there @SWBC

Sorry to hear you are having issues with your Square Online site. This seems like a possible bug as I was able to replicate it. When you have a moment please reach out to our support team here.

They will be able to dig deeper and point you in the right direction.

Re: Why are active items not available to add to website Featured Menu Items?

SmithMaker — Tue, 22 Mar 2022 20:04:57 GMT

Same thing happening here. Any resolution to this?

Re: Why are active items not available to add to website Featured Menu Items?

sayra — Thu, 24 Mar 2022 21:30:12 GMT

Hey @SWBC,

Welcome back to our Seller Community!

If the item is set as “Visible” on the dashboard it will automatically show up on the online store page. When it comes to the Featured Menu item section, this is is different, the item must be manually edited to select which items you would like to show. If you cannot see the items when searching, then it most likely is a bug that needs to be addressed by our CS team after walking you through additional troubleshooting steps. We can open a ticket for our engineers to take a closer look.

Hope this helps!