https://community.squareup.com/t5/Payments-Troubleshooting/Text-reminders/m-p/342695#M12872 <P>My appointment scheduler has stopped sending text reminders to my clients. I have them booked through the year. Is that why they are not getting reminders? This just started happening this week. I am now on the “free version” since square started charging tiers. In my settings everything is turned on except confirmation since that is now a paid version. Who can I contact to get this resolved?<BR /><BR /></P> Sat, 20 Sep 2025 11:02:46 GMT Alacarte 2025-09-20T11:02:46Z https://community.squareup.com/t5/Payments-Troubleshooting/Text-reminders/m-p/342695#M12872 <P>My appointment scheduler has stopped sending text reminders to my clients. I have them booked through the year. Is that why they are not getting reminders? This just started happening this week. I am now on the “free version” since square started charging tiers. In my settings everything is turned on except confirmation since that is now a paid version. Who can I contact to get this resolved?<BR /><BR /></P> Sat, 20 Sep 2025 11:02:46 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Text-reminders/m-p/342695#M12872 Alacarte 2025-09-20T11:02:46Z https://community.squareup.com/t5/Payments-Troubleshooting/Text-reminders/m-p/343757#M12873 <P>Definitely contact customer service. &nbsp;Make sure that you client’s cell phone number is correct and also check to make sure you do not have duplicate entries for that client as well. &nbsp;The text confirmation/reminder could be going to one of those cell phone numbers on file (I’ve had this to happen to our salon...client’s number was just one number off).</P><P>&nbsp;</P><P>I hope this helped you a little <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 22 Feb 2022 00:27:13 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Text-reminders/m-p/343757#M12873 Stacelyn24 2022-02-22T00:27:13Z