thread Re: Contactless + Chip Reader Reader Failed to Pair in Payments Troubleshooting

Contactless + Chip Reader Reader Failed to Pair

MarhamTB — Sat, 20 Sep 2025 10:59:53 GMT

Hi All,

Right the problem i am having is this our Reader was working fine and now will no longer pair with my samsung tablet. I have tried resetting the reader (holding the butting untill the red lights flash) i have uninstalled the square app and reinstalled it , I have checked bluetooth and wifi on the tablet and reset it to make sure but it will still not connect.

Whenever i try to connect the 2 i get the message;

Failed to pair

Square point of sale failed to pair with contactless + Chip and PIN (****).
Press and hold the power button untill the lights continuously flash red.

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Re: Contactless + Chip Reader Reader Failed to Pair

Kassi_ — Thu, 03 Mar 2022 20:28:24 GMT

Hey there, @MarhamTB!

Welcome to the Community.

It sounds like you've tried all of the troubleshooting steps I would normally suggest. Could you give me some more information on the reader you're using?

How old is the reader? How long have you been having the connection issue?

I will keep an eye out for your reply👀.

Re: Contactless + Chip Reader Reader Failed to Pair

Brownman — Thu, 26 Oct 2023 02:46:41 GMT

I am having this exact same problem... did you ever solve this?