thread Re: Almost impossible to use Square in Payments Troubleshooting

Almost impossible to use Square

Randem — Sat, 20 Sep 2025 06:51:38 GMT

Square has gotten to a point where it take a long time to do things and sometimes it does nothing at all. We try to create invoices and when we lick on invoices, nothing happens. We have to do many things just to get it to work. Square, please do not give the tired excuses about the internet and number of items. I am creating invoices... which should not be loading all of them at once anyway...

Also can we get invoices to default to "Outstanding" this is the only category people who use the system really need at a glance.

Re: Almost impossible to use Square

Minion — Wed, 19 Mar 2025 09:41:08 GMT

HI @Randem

Are you using Invoice app or Invoices from a computer going through your Dashboard? I don't really use the app itself much all all but I know from the Dashboard side of things, it can be slow when making up an invoice and the suggested fields tend to be slower no doubt.

Re: Almost impossible to use Square

Randem — Wed, 19 Mar 2025 18:54:58 GMT

Hi Minion,

We use the computer for daily processes. We only use the app when in the field. Sometime clicking on invoices does nothing at all other times it loads so slowly. Square should really think about store and forward for data. Download data only when needed, data can be stored on the computer for faster retrieval and check with the online database when things change. IMAP email does this all the time, it is not a new concept.

Re: Almost impossible to use Square

WoodCandleCo — Fri, 21 Mar 2025 16:27:21 GMT

@Randem If you're using a computer, have you tried a different browser? Clearing cache and cookies? It almost sounds like the browser cache is corrupt or something.

I second @Minion on the suggested items being slow to load sometimes.

Re: Almost impossible to use Square

Randem — Fri, 21 Mar 2025 19:20:09 GMT

Yes, Tried everything, Cleared everything, different browsers, restart computer, Different computer. Interesting that no one from Square chimed in, I guess they want all the users to support their product... i don't have these issues with other websites...

Re: Almost impossible to use Square

Summer2024 — Wed, 02 Apr 2025 19:57:49 GMT

Hi @Randem !

I understand your frustration with the invoice system's performance issues and the need for a more efficient workflow, particularly with the default view settings. Let me address both concerns.

Current Performance Issues

Immediate Workarounds
1. Quick Access:
  Dashboard → Invoices → Create Invoice
  OR
  Use keyboard shortcut: Ctrl/Cmd + I

- Clear cache regularly
- Use Chrome or Safari (most stable)
- Keep tabs minimal
- Consider desktop app

Invoice Management Tips

Faster Creation Process
- Use invoice templates
- Save frequent customers
- Create item shortcuts
- Use bulk operations
Default View Request
- Valid feedback about "Outstanding" default
- Submit feature request through Dashboard
- Use filters to save preferred view

Performance Improvement Steps

Browser Setup
1. Regular Maintenance:
  - Clear cache weekly
  - Update browser
  - Disable unnecessary extensions
  - Check internet stability
Square Settings
- Optimize item library
- Archive old invoices
- Use templates
- Regular cleanup

Additional Suggestions

Workflow Enhancement
- Create invoice templates
- Set up customer shortcuts
- Use recurring invoices when possible
- Save common items
Alternative Methods
- Try Square mobile app
- Use Square desktop app
- Consider bulk invoicing

Submit Feedback

To help improve the system:

Use feedback option in Dashboard
Be specific about performance issues
Suggest default view change
Share impact on business

I hope this helps.

Re: Almost impossible to use Square

Randem — Tue, 08 Apr 2025 20:12:32 GMT

Aloha Summer2004,

Thank you for your response but placing the issue on the users is not the correct thing to do. None of those in your impressive list will ever help for the issue is on the Square server side, it is absurdly slow in many cases with sometimes no response at all. Sometimes we have to reload the browser screen to get a response. Having been in the computer field for over 40 years in the financial sector on Wall Street, if we ever had a system this slow we would immediately remove it and place the old system back in, We would not blame the consumer or place the onus on them. We as customers know how to use the system but can't because it is too slow. Perhaps you can sent this list to the server group...

Re: Almost impossible to use Square

JUYBoutique20 — Tue, 08 Apr 2025 20:38:10 GMT

Sorry you're having trouble with invoices. I wanted to test it out on my end and see if I would have issues with loading or slow processing. I didn't have any of the issues. I see you've already cleared your cache and tested on a different browser so hopefully someone will contact you or chime in here with some different options to help.

Re: Almost impossible to use Square

Randem — Tue, 08 Apr 2025 21:00:10 GMT

Hi Jacqueline,

Yes, no issues today as of yet but I am sure it will arise later in the day. Most likely not many are on the system at this time. It is noticeable that the support from Square is slow at the same pace...

Re: Almost impossible to use Square

spartridge — Sat, 24 Jan 2026 16:08:02 GMT

Just wanted to confirm that for me too the Square dashboard is painfully slow no matter how simple the task I'm trying to do. Don't need a reply here - it's something Square needs to be aware of so they can fix it.