thread Re: Unable to checkout "Incomplete Shipping Address" Message in Payments Troubleshooting

Unable to checkout "Incomplete Shipping Address" Message

firefightergirl — Sat, 20 Sep 2025 10:58:50 GMT

We have been using square for over a year now. Over the weekend, we have numerous customers who stated that they were unable to check out. It is giving them an "Incomplete Shipping Address" Message. Others are having no issues. We have had them close out and reload, sometimes it works sometimes it doesn't. Any thoughts?

Re: Unable to checkout "Incomplete Shipping Address" Message

JJ_ — Tue, 08 Mar 2022 22:25:59 GMT

Hey there @firefightergirl

I will suggest you reach out to our Support team for them to investigate this one deeper as it seems this could be that we need to troubleshoot deeper.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Square Online team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Unable to checkout "Incomplete Shipping Address" Message

letterpress — Wed, 13 Apr 2022 19:49:30 GMT

Hello! Please see my thread on this. It's definitely a bug and it seems to have to do with when the users "log in" through the two-factor authentication process. If they instead "Checkout as a Guest," it seems to work every time.

Re: Unable to checkout "Incomplete Shipping Address" Message

sevenseedsoap — Wed, 13 Apr 2022 21:10:03 GMT

I have been having the same exact issue as well. We've never had problems before with this. Following....