thread Re: Two issues in Payments Troubleshooting

In-app issues on version 5.85

GourmetOnWheels — Sat, 20 Sep 2025 10:57:37 GMT

The title of this thread has been edited by a Square Moderator from the original: "Two issues"

1) My Square Card/Chip reader connects to my Bluetooth on my iPhone 12 Pro but not to the app

2) App POS Version 5.85 (5850011) If I use the keypad the amount does not disappear after I hit plus to enter the next item. I cannot enter the next item.

René

Re: Two issues

_Violet — Sat, 12 Mar 2022 13:44:13 GMT

Hi @GourmetOnWheels 👋 Thanks for posting on The Seller Community.

Sorry to hear that you've ran into these issues on the Square Point of Sale app. Most likely, both issues are due to having an outdated version of the app. You mentioned that you're currently running on version 5.85. The latest app version is 5.86, which we just released on March 10th.

When you have a moment to do so, please update the Square App to version 5.86. This will likely take care of both of these issues for you but let me know if you are still having any trouble after updating the app to the latest version.

I'll keep an eye out for your reply! 👀

Re: Two issues

GourmetOnWheels — Sat, 12 Mar 2022 14:20:43 GMT

@_Violet My square reader still does not connect now running 5.86 Issue 2 is now resolved

René

Re: Two issues

_Violet — Sat, 12 Mar 2022 14:37:59 GMT

Hi again @GourmetOnWheels Thanks for getting back to me with an update.

Since updating the app did not resolve the issue with your reader being unable to pair, my next recommendation would be to run through the troubleshooting steps listed in this Support Article, specifically the steps to Reset your Reader.

If you are still experiencing issues with the reader after going through the reset, please reach out directly to our Support Team so we can take a closer look at this with you. Thank you!

Re: Two issues

GourmetOnWheels — Sat, 12 Mar 2022 15:00:17 GMT

It just connected just in time for my farmers market

René

Re: Two issues

_Violet — Sat, 12 Mar 2022 15:07:39 GMT

@GourmetOnWheels Awesome! Glad to hear we were able to get the reader up and running just in time😊

Hope you have a good day at your farmers market! 💸