thread Re: Device and Device Codes in Payments Troubleshooting

Device and Device Codes

Bronze_Palms — Sat, 20 Sep 2025 10:55:31 GMT

Right now, I am closing out clients on my phone and my iPad. When I run a report by device, it says "Emily" regardless of the device. When I run a report by device nickname, it says "No device nickname" and "BP iPad". I have two different employees working for me as well so the reporting is beginning to get confusing.

My question is - how do I update the device names. (so I can decipher between the two)? OR how do I update my phone's device nickname to say "Emily's Phone". I am using Square Appointments so the functionality for device codes does not exist.

Thanks in advance for your help!

Re: Device and Device Codes

BernadetteA — Fri, 25 Mar 2022 20:58:06 GMT

Thanks for reaching out, @Bronze_Palms

I found this post here that may help. Can you take a look and let me know if this is what you are referring to? Thanks!

Re: Device and Device Codes

Bronze_Palms — Sat, 26 Mar 2022 19:17:43 GMT

Just took a look, unfortunately, Square Appointments does not allow for device codes. @BernadetteA

Re: Device and Device Codes

BernadetteA — Sat, 26 Mar 2022 21:26:39 GMT

Yes, you are correct @Bronze_Palms

Sorry for the oversight there. Hm.. for the iPhone, you should be able to change the name by clicking Settings > General > About > Name

Can you let me know if you are able to update, and then run your report with the updated name?