thread Re: Items randomly being deleted from item list in Payments Troubleshooting

Items randomly being deleted from item list

SpruceGifts — Sat, 20 Sep 2025 10:55:03 GMT

This week I've noticed on two separate occasions that when I go to scan an item that I know was in inventory, nothing comes up. When I go to the square dashboard and try to find the item, after lots of digging it shows that it was deleted even though no one deleted it. It is incredibly frustrating to have this happen and there is no way that I have found to track down all the items that have randomly been deleted. Square, is this a bug? Is there any way to fix it?

Re: Items randomly being deleted from item list

JJ_ — Tue, 29 Mar 2022 20:46:13 GMT

This sounds frustrating @SpruceGifts. it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square questions like this one is always by reaching out to our team directly. The best way to reach out is by phone, because our team can look at your account with you and help you in real-time instead of going back and forth via email. If you haven't already, please reach out directly by logging into your Square account and heading here.

Re: Items randomly being deleted from item list

SpruceGifts — Tue, 27 Feb 2024 22:33:41 GMT

And here I am on the phone with support after noticing it happen again. Its very frustrating when things like this keep happening but square keeps updating fairly trivial things instead of making their code work better.

Re: Items randomly being deleted from item list

vedicmoons — Sat, 04 May 2024 16:58:41 GMT

Also having this happen... It's happened on multiple occasions, but now I know it isn't just me.
Put an item in yesterday, used a PO, printed the label. Today, scan the label "item doesn't exist"
I have the label. I have the item in a PO. The item is listed as received. No one touched the item after.
At least make this known to people that this is happening and say you're working to fix it/ what causes it!
*I'll update when we call on Monday.

Re: Items randomly being deleted from item list

TCSlaguna — Sat, 04 May 2024 19:47:31 GMT

I believe @DinaLRosenberg experienced this a year or so ago. Any insight?

Re: Items randomly being deleted from item list

_Violet — Wed, 08 May 2024 20:53:10 GMT

Hi @vedicmoons - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. I'm sorry to hear that you're having trouble with your items 😞

For this issue, we'll need you to connect with our Support Team so they can gather the information required to create a support ticket, as we cannot access your Square account information here in the Seller Community. Then, our engineers can investigate this further. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Re: Items randomly being deleted from item list

Manager1888 — Wed, 26 Jun 2024 16:30:07 GMT

This is happening to me as well, (items randomly deleting), and it is very frustrating. The ability to create and keep items is a very mandatory and basic feature for this application. If this basic function does not work correctly then this software is essentially useless. I'm not sure I can continue with this for my business. This is very frustrating and equally time consuming. Please make this bug known and please deploy a fix as soon as possible.