thread Re: I get an error saying&quot; an app is need for this device&quot; when trying to connect my chip in Payments Troubleshooting https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/353682#M12494 <P>not connect</P> Thu, 31 Mar 2022 21:40:56 GMT TaraJ 2022-03-31T21:40:56Z I get an error saying" an app is need for this device" when trying to connect my chip reader https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/353680#M12493 <P>Why does my phone keep telling me that an app is needed for this device?&nbsp; I have the square app and my chip reader has been working just fine for like 2 years.&nbsp; I had the other one&nbsp; replaced because I though it was broken! Turns out that the pairing is good but the chip reader will connect to the square app</P> Sat, 20 Sep 2025 10:53:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/353680#M12493 TaraJ 2025-09-20T10:53:53Z Re: I get an error saying" an app is need for this device" when trying to connect my chip https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/353682#M12494 <P>not connect</P> Thu, 31 Mar 2022 21:40:56 GMT https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/353682#M12494 TaraJ 2022-03-31T21:40:56Z Re: I get an error saying" an app is need for this device" when trying to connect my chip https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/354181#M12495 <P>Hey there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/437196">@TaraJ</a>&nbsp;</P> <P>&nbsp;</P> <P>First of all welcome to the Seller Community <span class="lia-unicode-emoji" title=":party_popper:">🎉</span></P> <P>&nbsp;</P> <P>Are you getting this error when attempting to pair the reader via the Square Point of Sale app? This error typically appears when attempting to pair the Contactless and Chip Reader via the Bluetooth settings.&nbsp;</P> <P>&nbsp;</P> <P>The pairing process can be confusing sometimes if you need so here are the <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">Troubleshooting steps for the Contactless and chip reader</A>.</P> Sat, 02 Apr 2022 21:28:55 GMT https://community.squareup.com/t5/Payments-Troubleshooting/I-get-an-error-saying-quot-an-app-is-need-for-this-device-quot/m-p/354181#M12495 JJ_ 2022-04-02T21:28:55Z