thread Re: Out of stock in Payments Troubleshooting

Out of stock

lizchavez487 — Sat, 20 Sep 2025 10:53:45 GMT

I am having trouble removing the out of stock option when in fact I did input 20 in stock. Any tips?

Re: Out of stock

Kassi_ — Sun, 03 Apr 2022 21:22:57 GMT

Welcome to the Community, @lizchavez487 -

It's great to see a new face in the Community!

Are you trying to adjust this stock in your Square Item Library or your Online Store?

For your Item Library, these settings would be in the individual item. In your Square Online Store, it would be housed in your Online Dashboard > Shared Settings > Item Preferences

Please let me know if you have any other questions.

Re: Out of stock

mccullochpto — Tue, 05 Jul 2022 15:29:29 GMT

I have the same issue. I've added stock to our items but on the site it still shows 'Out of Stock' and won't let you add to cart. I've tried updating both in the Item Library and the Online Store and nothing is working to make our items show for sale.

Re: Out of stock

MayaP — Thu, 07 Jul 2022 13:58:50 GMT

Hi @mccullochpto,

Thanks for bringing this to our attention. Sorry you are having this issue!

I do see back in April there was a bug for this issue, but it has been resolved. I would reach out to the Square Online Support Team. They can investigate further and file a ticket if needed.

Also check out this thread from sellers who have had similar issues. At the bottom STLCHICK09 and GYMRATSINC have some good insight.

Square Online Support is available at 1-855-700-6000 Monday - Friday, 6 am -6 pm. Saturday -Sunday, 8 am -5 pm PST.

Please let us know if there is anything else we can help with!

Re: Out of stock

mccullochpto — Wed, 20 Jul 2022 18:10:16 GMT

The other thread had the answer - thank you so much! Even though our address and everything was there I had to do the extra setup for pickup and now everything is available.