thread Re: Confirmation Texts Not Sending in Payments Troubleshooting

Confirmation Texts Not Sending

JustJemmaHB — Sat, 20 Sep 2025 10:52:51 GMT

My Appointments app has stopped sending confirmation and reminder texts! When I try to manually send confirmation I get an error stating "Confirmation request failed, verify the contact information is correct" I get this error on every single client and I am certain the phone number is correct. I tried uninstalling and reinstalling the app.

Re: Confirmation Texts Not Sending

4stewarthealth — Tue, 03 May 2022 01:05:06 GMT

I have the same problem. I think there's a bug with the last update. I can't seem to contact anyone to get answers. have you been able to find any results?

Re: Confirmation Texts Not Sending

Nailsbyheathyr — Fri, 06 May 2022 02:53:02 GMT

I'm having the same problem. It started 5/1/2022. Has anyone found an answer to this issue?

Just read a thread that square is not offering this service anymore to single employee status. You have to have a plus or more membership now I guess. I hope someone else can confirm.

Re: Confirmation Texts Not Sending

JustJemmaHB — Fri, 06 May 2022 02:56:21 GMT

They took that feature away unless you pay for the monthly subscription.

Re: Confirmation Texts Not Sending

JustJemmaHB — Fri, 06 May 2022 02:57:20 GMT

Yes they removed this feature unless you pay for the monthly subscription.

Re: Confirmation Texts Not Sending

Lalibra — Thu, 02 Jun 2022 17:29:24 GMT

I ran into the same issue. Problem is ....not I can't find out how to subscribe to "Plus feature ". Does anyone know how?