https://community.squareup.com/t5/Payments-Troubleshooting/Why-cant-my-clients-confirm/m-p/355608#M12429 <P>This sounds frustrating. &nbsp;I recommend asking this question to our &nbsp;Appointments team, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/438332">@Amsful01</a></P> <P>&nbsp;</P> <P>They can take a look at your account with you to help shine a light here, as they are able to look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A>.</P> <P>&nbsp;</P> <P><STRONG>P.S.&nbsp;</STRONG><I>Welcome</I> to the <A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A>&nbsp;<span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> Fri, 08 Apr 2022 13:32:09 GMT JJ_ 2022-04-08T13:32:09Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-cant-my-clients-confirm/m-p/355042#M12428 <P>None of my clients are receiving text messages, they were but it just stopped. No one has been able to confirm and I have had a few no shows since then. I have tried to resend conformation with lots of appointments and it always says "confirmation failed, verify the contact information for this customer is correct before trying again" I have uninstalled the app and reinstalled it and tried so many things and nothing is working. All of the contact information is correct so I do not understand why this is happening. Please help!</P> Sat, 20 Sep 2025 10:52:30 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-cant-my-clients-confirm/m-p/355042#M12428 Amsful01 2025-09-20T10:52:30Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-cant-my-clients-confirm/m-p/355608#M12429 <P>This sounds frustrating. &nbsp;I recommend asking this question to our &nbsp;Appointments team, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/438332">@Amsful01</a></P> <P>&nbsp;</P> <P>They can take a look at your account with you to help shine a light here, as they are able to look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A>.</P> <P>&nbsp;</P> <P><STRONG>P.S.&nbsp;</STRONG><I>Welcome</I> to the <A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A>&nbsp;<span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> Fri, 08 Apr 2022 13:32:09 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-cant-my-clients-confirm/m-p/355608#M12429 JJ_ 2022-04-08T13:32:09Z