thread Re: My business name appears wrong on my customer's charge statement. in Payments Troubleshooting

My business name appears wrong on my customer's charge statement.

Andrea9 — Sat, 20 Sep 2025 10:52:13 GMT

A customer just contacted me because a charge they made shows up on their credit card account as coming from another (nearby and alphabetically close to my business name) business. I double checked my business name on Square Dashboard and everything looks fine. The money was deposited to me without issue, so it appears to be strictly an issue with how square reported it on their bill. Has anyone else had this happen? Is there a resolution to avoid future confusion for my customers?

Re: My business name appears wrong on my customer's charge statement.

Goldneye — Thu, 07 Apr 2022 15:16:39 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: My business name appears wrong on my customer's charge statement.

SMARTRecovery — Tue, 16 Jan 2024 22:51:18 GMT

Yes, this is happening to us also. It appears to be geographic in our case as the business is located in the same building. Were you able to get this resolved? I am on with Square right now.

Re: My business name appears wrong on my customer's charge statement.

Summer2024 — Wed, 17 Jan 2024 16:00:10 GMT

Hi @SMARTRecovery ! Was our Support Team able to help resolve this issue or take a deeper look into it? Please let me know if this is continuing to happen, as this is not expected behavior.

Re: My business name appears wrong on my customer's charge statement.

Smbrouseau — Tue, 02 Apr 2024 02:55:58 GMT

This is happening to me right now. I guess I will have to try and chat with customer support tomorrow and hopefully get it corrected! Thank goodness the client that notified me was my cousin. However, I've had several before her and I hope they remember it was me and don't try to refuse the charges!

Re: My business name appears wrong on my customer's charge statement.

Candlestore — Tue, 02 Apr 2024 16:59:43 GMT

@Smbrouseau ;

What does your Receipt show on your Dashboard?

https://squareup.com/dashboard/business/receipt

from Dashboard - Account and Settings - Business Information - Receipts

Does it have the Correct information there as you can see a Sample Receipt there.

Re: My business name appears wrong on my customer's charge statement.

Smbrouseau — Tue, 02 Apr 2024 18:57:53 GMT

Yes everything there is correct. It literally labeled it as another business that exists but in NV and I'm in IA.

Re: My business name appears wrong on my customer's charge statement.

Candlestore — Tue, 02 Apr 2024 19:25:25 GMT

@Smbrouseau ;

I would deffinately call square support! I was just thinking that if it was labeled there incorrectly that you might be able to fix it, but this sounds more as a Square Support issue.

Re: My business name appears wrong on my customer's charge statement.

ConsciousFit — Thu, 03 Oct 2024 22:21:04 GMT

This is happening to me too.

Re: My business name appears wrong on my customer's charge statement.

CSPD — Wed, 06 Aug 2025 18:48:41 GMT

I’ve had this same problem-contacted the customer-explained what happened and because the business name on the credit card statement wasn’t correct-the sale was disputed. Contacted square customer service three different times-and they all said it wasn’t squares fault-nothing they could do. Must be the credit card company. Tried to blame me, but my information was all correct.

the bank just sided with the customer today; so iv lost the sale as well as the product.

square ultimately says I can hire a lawyer to take it further if I disagree with the customers bank.

i blame square . No help whatsoever in determining WHY the wrong company name was put on the customers credit card statement instead of mine that is set up properly.

Re: My business name appears wrong on my customer's charge statement.

CSPD — Thu, 07 Aug 2025 01:08:35 GMT

I just got another “dispute “ from a different state-customer didn’t recognize the transaction-again, because square put the wrong company name on the credit card receipt.

Ive triple checked my business info and it is all correct-I’m VERY interested in hearing WHY THIS CONTINUES TO BE A PROBLEM WITH SQUARE