thread Marked Tab Completed, Now it is cancelled?? in Payments Troubleshooting

Marked Tab Completed, Now it is cancelled??

HnyBttrCntryFr — Sat, 20 Sep 2025 10:51:56 GMT

Hey Everyone!

We are a food truck and have noticed with the new “pay later” feature that sometimes orders that haven’t been closed out by the customer will not show as paid until hours later. To get around waiting for the orders to show as paid we tried to mark them as “completed” today. Now the orders are listed in our “completed” section as “cancelled” and when we try to close them on square online there is an error message saying “something went wrong”. Can anyone help here? None of the orders that say “cancelled” under “completed” are showing up in our gross sales BUT when we look at each order in the app there’s payment info. When we look at the same order in square online it says “pending” and no billing details are shown. Did we just lose out on all these sales? Normally we’d call square but it’s the weekend : / Hoping that we can solve this and not lose out on sales. Thanks y’all!

Re: Marked Tab Completed, Now it is cancelled??

JJ_ — Mon, 11 Apr 2022 16:41:32 GMT

Hey there @HnyBttrCntryFr

This is something that our Square Online must look into as we are unable to see into the Pay Later aspect of sale but they can. If you haven't already, your best bet is to get in touch with us directly, so that a member of our Square Online team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Marked Tab Completed, Now it is cancelled??

HnyBttrCntryFr — Mon, 11 Apr 2022 17:08:09 GMT

Thanks JJ! I think we got it all “squared” away ; ) Appreciate the fast response!