Why are edits not showing up.

kd2 — Sat, 20 Sep 2025 10:51:28 GMT

This website is so incredibly frustrating to use. I have run our school store on it for years and when you switched platforms years ago it has made it so not user friendly.

why did I just spend an hour updating item descriptions and prices in the item library on the dashboard and then when I click on "items" in the "online" section none of the edits are there. I then spent 15 mins reading through "help". The synced thing is correct, the visible thing is correct. I opened in a new browser. It should not be this difficult to post items on the store. HELP.

Re: Why are edits not showing up.

ryanwanner — Tue, 12 Apr 2022 17:35:43 GMT

Hello @kd2 !

I can think of two different things that could be causing your troubles.

-The item library doesn't automatically sync with the online item list right now. This is something that I know a lot of us have brought up with Square so hopefully it'll get resolved soon. For now, go into your online dashboard -> Items -> Site Items and click the "Add Item from Library" button at the top. Follow the steps needed to update all your changes.

-If you've done that and you're still not seeing your items, chances are your browser is seeing a cached version of your page. Clear cookies and history, force close the app, and reload. Does everything show then?

If you're still having issues, please respond with your website address so we can take a look!

thread Why are edits not showing up. in Payments Troubleshooting

Why are edits not showing up.

Re: Why are edits not showing up.