thread Re: Getting Error Message when I try to edit inventory or Item Names in Payments Troubleshooting

Getting Error Message when I try to edit inventory or Item Names

kwestport — Sat, 20 Sep 2025 10:50:56 GMT

I'm getting a red bar across the top of the screen, saying "We're sorry, but something went wrong" when I attempt to adjust inventory numbers.

I get this message when I'm inside the Edit Item screen.

When I tried to adjust inventory from the main Item Library, I get a different error message, which says, "Unable to save item version changes at this time. Please try again later."

I'm assuming this is something that will be addressed soon, but wanted to bring it to your attention.

Thank you

Katie

Re: Getting Error Message when I try to edit inventory or Item Names

underhillplants — Tue, 12 Apr 2022 23:23:11 GMT

I am also having this issue. Updates seem to work fine from the iPhone app though.

Re: Getting Error Message when I try to edit inventory or Item Names

kwestport — Tue, 12 Apr 2022 23:35:50 GMT

Yes, I also noticed that I can make inventory edits via the iPhone app as well. Problem is, the new inventory numbers don’t show up even though it let me change them!

The item in particular was showing as sold out. I adjusted the number, yet it still shows as being sold out.

Re: Getting Error Message when I try to edit inventory or Item Names

smdiscs — Tue, 12 Apr 2022 23:42:16 GMT

I'm having the same issue. I can't add anything into my item library without the error message and it won't save it. Very frustrating when I have a lot of new product to get into inventory tonight.

Re: Getting Error Message when I try to edit inventory or Item Names

KaylaWB — Wed, 13 Apr 2022 01:41:32 GMT

I'm experiencing this same issue for half the day already. Of course, I got a shipment in that needs to be entered and updated. Fingers crossed we get a resolution quickly!

Re: Getting Error Message when I try to edit inventory or Item Names

rickscomics — Wed, 13 Apr 2022 19:56:47 GMT

Does anyone know if support addressed this issue yet? I was getting the same error messages for every

item.

Re: Getting Error Message when I try to edit inventory or Item Names

smdiscs — Wed, 13 Apr 2022 20:46:27 GMT

I was able to enter everything I need to this morning without any issues EXCEPT I was getting an error message attempting to add any photos to that product. I ended up getting it to work from my phone but not on my computer.

Re: Getting Error Message when I try to edit inventory or Item Names

firefightergirl — Wed, 13 Apr 2022 20:58:23 GMT

I have been having the same issue for sometime now. I have also noticed that when I don't have that issue, it will show that I have items in stock HOWEVER has them in red like it would when things are sold out!

Re: Getting Error Message when I try to edit inventory or Item Names

alexandriak — Thu, 14 Apr 2022 00:04:34 GMT

I had this issue as well and figured out there was something in my CSV file that hadn't saved correctly. I resaved the file as a CSV and it uploaded fine.