thread Re: Source of "Incomplete Shipping Address" identified in Payments Troubleshooting

Source of "Incomplete Shipping Address" identified

letterpress — Sat, 20 Sep 2025 10:50:43 GMT

Hello--

I added this in one of the (several) threads on this topic, but I want to be sure it's seen nd not buried.

I think I found the location of the bug that causes customers to get an "Incomplete Shipping Address" error and prevents them from completing their transaction.

I have been on the phone with a customer trying to troubleshoot this problem. I was getting the same error that she was on multiple browsers and platforms. Thank god for patient and helpful customers!

After we hung up, I had a suspicion that it had to do with the 2-factor authentication where a user puts in their phone number and it recognizes them as an existing Square online store user. It offers to send a verification code to the phone. Once the user enters this, it auto-populates their email address, cards on file, etc.

Every time I go through the 2FA process, I get the "Incomplete Shipping Address" error. So I decided to select the "Check Out as Guest" link instead of logging in. Once I did this... BOOM. No problems.

This is a SERIOUS problem and it is costing your customers REAL DOLLARS. Square folks who monitor these forums, please report this to the engineers and get it fixed!

Thank you.

Re: Source of "Incomplete Shipping Address" identified

letterpress — Wed, 13 Apr 2022 19:46:30 GMT

I can now confirm that this worked for my customer, as well.

I sent her the instructions and she was able to complete her transaction by going through as a guest.

Re: Source of "Incomplete Shipping Address" identified

sevenseedsoap — Wed, 13 Apr 2022 21:43:24 GMT

This IS definitely a serious problem. I tried to test a new loyalty program through my site and I came across this problem when I was trying to checkout. I have so much time invested in Square that I would hate to move my site and POS elsewhere, but if this problem isn't satisfactorily resolved for my customers, I will have no choice.

Thank you, letterpress for giving us a work-around for now.

Re: Source of "Incomplete Shipping Address" identified

JJ_ — Fri, 15 Apr 2022 22:22:24 GMT

As mentioned on a separate thread we need Sellers that are experiencing this behavior to reach out to our Square Online Support team to identify accounts affected by this issue.

Please reach out by phone when you have a moment by logging into your Square account and heading here.