thread Re: "we encountered an unexpected error" when I press Create Link or Create Buy Button in Payments Troubleshooting

"we encountered an unexpected error" when I press Create Link or Create Buy Button

tableplenty — Sat, 20 Sep 2025 10:50:39 GMT

Trying to create a new online link or buy button I am stuck and Square displays "we encountered an unexpected error -- try again later" every time. I have cleared cookies and cache on Chrome, tried at different times, etc. It still does the same thing and does not allow me to create a new online item or buy button. In December I was successful creating a new item so I do know the normal process.

Re: "we encountered an unexpected error" when I press Create Link or Create Buy Button

OpenKitchens — Fri, 22 Apr 2022 22:36:55 GMT

Have the same problem. This is my first time selling event tickets using Square. Chat support just transferred me to the Weebly support team and waiting for a response.

Here's my website: https://openkitchensproject.square.site/

Thank you for any advise/help...can't find anything helpful in a couple other related threads.

Re: "we encountered an unexpected error" when I press Create Link or Create Buy Button

_Violet — Sun, 24 Apr 2022 22:34:27 GMT

Hi there @tableplenty and @OpenKitchens Thank you for reaching out! Sorry to hear that you're having some trouble with editing your Square Online Store.

Here are a few troubleshooting tips you can try:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

If none of these troubleshooting tips work, please reach out directly to our Support Team so they can take a closer look with you. You can contact Support here.