thread Re: Problems after upgrading to Appointments Plus in Payments Troubleshooting

Problems after upgrading to Appointments Plus

ASPettus — Sat, 20 Sep 2025 10:46:49 GMT

- Google Calendar Sync disconnected, caused a booking nightmare. (Was able to reconnect)

- Appointment availability showing in correct on client end. Shows I don't have times available when I do. I don't have anything selected that would prevent this.

- Online booking page showing incorrectly. For example, my address no longer shows on the services list even though I have it selected.

- Some services say the providers name, some say "any available" on the booking page but I am the only provider. Can find the option to change it.

The system page shows everything in Square is working properly, but there is definitely something wrong.

Please advise. Thanks!

Re: Problems after upgrading to Appointments Plus

JessPoynter — Tue, 26 Apr 2022 17:21:05 GMT

Which tier of Appointments did you end up going with? This might affect your abilities with some of these.

1 -- Yay! Glad you got Google Calendar resynced

2 -- Have you double checked your time zone? That has been a factor for some since switching over.

3 & 4 -- These can be changed under your Appointments settings. There's a toggle for displaying "any provider" or provider specific. Also, do you have yourself as the only team member in Appointments and Team?

Hope this kinda helps. Let me know if I can provide more support.

Re: Problems after upgrading to Appointments Plus

ASPettus — Tue, 26 Apr 2022 18:34:22 GMT

Hi!

I mentioned this in my post, but I have everything selected properly. Time zone is accurate, any provider is selected but some services still say my name. Some say "any provider". I do have myself as the only team member. Also, the online booking site still isn't showing my address in the services list even thought it's selected.

Re: Problems after upgrading to Appointments Plus

MayaP — Thu, 28 Apr 2022 16:16:38 GMT

Hello @ASPettus,

Since we have not heard reports of this happening I would recommend contacting support , because this could be a account specific issue.

Since I do not have access to account specific information I highly recommend reaching out to phone support, they can take a deeper dive.

Of course if you have any further questions please let me know.