thread Re: "There was an error while connecting to the server. Please try again later." in Payments Troubleshooting

"There was an error while connecting to the server. Please try again later."

kbw — Sat, 20 Sep 2025 10:44:34 GMT

Hi,

I am keep getting this message when I try to import items.

How to solve?

Re: "There was an error while connecting to the server. Please try again later."

Goldneye — Tue, 03 May 2022 15:56:17 GMT

HI, this error displays when there is congestion on the platform. Importing items during the busiest part of the day will slow down or seem to be not working at all. There is a know sync issue with Square.

Re: "There was an error while connecting to the server. Please try again later."

kbw — Tue, 03 May 2022 15:57:58 GMT

Wow...that sucks. I didn't have any luck importing since last week.

Re: "There was an error while connecting to the server. Please try again later."

Candlestore — Tue, 03 May 2022 17:36:00 GMT

@kbw ; Also I am not sure how many items you are trying to import, but either Square or Quickbooks has a limit of 1000 items at a time, I ran into that issue.

Re: "There was an error while connecting to the server. Please try again later."

kbw — Tue, 03 May 2022 18:08:32 GMT

from my googling I know that there's something like 25MB file size limit for importing but didn't specify numbers of SKU limits. I have already imported a file that contains over 80,000 sku but imported just fine, working just fine with the Square Register but just starting last week I am getting that error.