https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/363891#M12033 <P>Do my customers get a notification when I update the status on their order, far as in progress, ready, picked up or ship? Do they receive these updates as I change the statuses?</P> Sat, 20 Sep 2025 10:43:32 GMT Waist_Beads 2025-09-20T10:43:32Z https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/363891#M12033 <P>Do my customers get a notification when I update the status on their order, far as in progress, ready, picked up or ship? Do they receive these updates as I change the statuses?</P> Sat, 20 Sep 2025 10:43:32 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/363891#M12033 Waist_Beads 2025-09-20T10:43:32Z https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/364202#M12034 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/442729">@Waist_Beads</a> - Thanks for reaching out to us here on the Square Seller Community<span class="lia-unicode-emoji" title=":waving_hand:">👋</span><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>Yes, you can enable <STRONG>text message alerts</STRONG> for your customers so they can track the progress of their online orders. From your Square Online Dashboard, you'll go to <STRONG>Communications </STRONG>and then <STRONG>Email &amp; Text Alerts. </STRONG>At the bottom of the page, you'll see the toggle switch below. When the switch is blue, this setting will be enabled.</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/square.response.lithium.com/RESPONSEIMAGE/df64fd63-53e9-48d1-ac2d-d048f51e0d6e.default.png" /></P> <P><BR />I hope this information is helpful but please do let me know if you have any additional questions.</P> Sun, 08 May 2022 20:51:12 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/364202#M12034 _Violet 2022-05-08T20:51:12Z https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/364203#M12035 <P>Thank you so much.</P> Sun, 08 May 2022 20:53:33 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Do-my-customers-get-a-notification-when-I-update-the-status-on/m-p/364203#M12035 Waist_Beads 2022-05-08T20:53:33Z