Post Update Issues

Leahmjo — Sat, 20 Sep 2025 10:43:19 GMT

The most recent POS update caused a lot of issues for my business, and it appears that some of you suffered similar circumstances...

I use square retail to receive online orders for my restaurant. Since the update, all of my incoming orders are named Walk-in-guest, and the usual personal information isn't available. In addition, I can no longer change the status of orders from in progress, ready, or picked up. I can't even refund, or cancel an order.

Has anyone else had these issues, and if so, have you found a way to remedy them?

Square support has been no help on this.

Re: Post Update Issues

MayaP — Sat, 07 May 2022 19:43:30 GMT

Hi @Leahmjo,

I am sorry support hasn't been able to help! I can certainly investigate this for you.

Can you provide a screenshot of what is showing on your end?

Thank you!

thread Post Update Issues in Payments Troubleshooting

Post Update Issues

Re: Post Update Issues