thread greyed out in Payments Troubleshooting

Anyone having problems adding inventory to new items?

ShannonKahn — Sat, 20 Sep 2025 10:42:06 GMT

I am trying to add new items via square on my desktop and I can't get it to allow me to add inventory. I could last week!

greyed out

vicky59 — Tue, 10 May 2022 17:11:40 GMT

why is my STOCK button greyed out on my add inventory page? I can't add stock as received or damaged, etc, because I can't get to the area.

Re: Anyone having problems adding inventory to new items?

vicky59 — Tue, 10 May 2022 17:20:18 GMT

Me, too! I'm so frustrated. my Stock area is Greyed out, and I can't even get to it to add anything. Clover POS is looking better and better!!!

Re: greyed out

Candlestore — Tue, 10 May 2022 23:28:35 GMT

@vicky59 ;

What are you using to add stock, android, Ipad, Pc, etc?

Which app are you using? Square POS, Retail Free, Paid Retail?

When I went to my Dashboard on a computer, I found out you need to enable tracking for inventory of the item you want to add stock to.Not enabled can't add Item quantityBlue selected can add quantities

Look to see if this enabled on your device.

Re: Anyone having problems adding inventory to new items?

Candlestore — Tue, 10 May 2022 23:30:27 GMT

When I went to my Dashboard on a computer, I found out you need to enable tracking for inventory of the item you want to add stock to.

Not enabled to add stock

Enabled to add stock quantities.... make sure Track Inventory is selected.

Re: Anyone having problems adding inventory to new items?

_Violet — Tue, 10 May 2022 23:40:21 GMT

Hi @ShannonKahn and @vicky59 - sorry to see trouble has brought you to the Seller Community! 😓

It's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve issues such as this is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

Additionally, thank you @Candlestore for providing some insight for us here! ⭐

Re: Anyone having problems adding inventory to new items?

vicky59 — Wed, 11 May 2022 01:29:09 GMT

Called in and fixed it! Thank you.