Change information from signup process

CarrieX — Sat, 20 Sep 2025 10:40:49 GMT

Currently am unable to verify my account to accept payments. The Sign Up Troubleshooting says it may be due to incorrect/misspelled information during the sign-up process.

Is there a way to change that or do I have to make a new account?

Re: Change information from signup process

Ria — Sat, 14 May 2022 16:44:56 GMT

Hi @CarrieX - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

Identity Verification is an automated process. Although there is no manual work around for this, you are allowed to make another attempt at creating an account.

because your email address is already in our system, you would need to use a different email address.

For more information, please contact our support at your earliest convenience.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

thread Re: Change information from signup process in Payments Troubleshooting

Change information from signup process

Re: Change information from signup process