thread Re: Payment Declined in Payments Troubleshooting

Payment Declined

Ashleyjanephoto — Sat, 20 Sep 2025 10:40:41 GMT

I'm having an issue running a client's credit card. The first time it went through it was declined because her bank marked as a suspicious activity but since then the hold has been removed. Every time we try to process it, I can a generic decline from square even while I was on the phone with card company and they said they can't tell why it would be, being declined can anyone help with this?

Re: Payment Declined

MayaP — Sun, 15 May 2022 19:21:18 GMT

Hi @Ashleyjanephoto,

I see this is your first post. Welcome to The Seller Community!

Sorry to hear you are having issues getting this payment processed.

For this inquiry it is best you speak with the Direct Support. We are not able to discuss account specific information here. You can reach support at 1-855-700-6000/ squ.re/contactsqsupport .

They can look into this further and provide more insight.