https://community.squareup.com/t5/Payments-Troubleshooting/scanning-e-gift-cards-at-check-out/m-p/366520#M11905 <P>when i scan a e gift card bar code to check the balance it works fine. When i scan the bar code for payment it shut the register down every time. Works fine if the number is typed in, any ideas?</P><P>thanks</P> Sat, 20 Sep 2025 10:39:30 GMT garrettm 2025-09-20T10:39:30Z https://community.squareup.com/t5/Payments-Troubleshooting/scanning-e-gift-cards-at-check-out/m-p/366520#M11905 <P>when i scan a e gift card bar code to check the balance it works fine. When i scan the bar code for payment it shut the register down every time. Works fine if the number is typed in, any ideas?</P><P>thanks</P> Sat, 20 Sep 2025 10:39:30 GMT https://community.squareup.com/t5/Payments-Troubleshooting/scanning-e-gift-cards-at-check-out/m-p/366520#M11905 garrettm 2025-09-20T10:39:30Z https://community.squareup.com/t5/Payments-Troubleshooting/scanning-e-gift-cards-at-check-out/m-p/367236#M11906 <P><SPAN style="background-color:transparent;color:#000000;">Oh no, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/446946">@garrettm</a></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">Firstly, welcome to the </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A>. <SPAN style="background-color:transparent;color:#000000;">I am sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that your Register is up-to-date. If everything looks good there, you'll want to reach out.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:transparent;color:#000000;">.</SPAN></P> Thu, 19 May 2022 20:10:36 GMT https://community.squareup.com/t5/Payments-Troubleshooting/scanning-e-gift-cards-at-check-out/m-p/367236#M11906 JJ_ 2022-05-19T20:10:36Z