https://community.squareup.com/t5/Payments-Troubleshooting/chip-reader/m-p/366548#M11903 <P>More of a rant than a question. Love square, but its chip reader makes me crazy.&nbsp; We have two vehicles (food truck) on which we use the square chip reader linked by blue tooth to iPhones.&nbsp; We have excellent cellular service so transactions process quickly.&nbsp; But it seems the chip readers are designed to have a short life span, and it's getting shorter.&nbsp; It seems everyone we've ever purchased starts having problems after about 6 months.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Saturday - establish the blue tooth link.&nbsp; Working fine.&nbsp; Then I get a text message and leave the square app to look at it.&nbsp; Sometimes I need to check a new email with my iPhone or take a phone call.&nbsp; Whether I'm off the square app few a few seconds, a minute or several minutes, I never know if it will reconnect.&nbsp; Saturday it rarely reconnected automatically after re-opening the square app.&nbsp; Sometimes I even have to "forget this device" on iPhone, or in the App, or both.&nbsp; Sometimes it connects immediately without any action on my part when I re-open App.</P><P>&nbsp;</P><P>Sunday - not only were there no problems like there were on Saturday, when I first opened the Square app it connected immediately to the reader - after more than 15 hours since last used on Saturday.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Only solution that's a guarantee to work - buy a new reader.&nbsp;&nbsp;</P> Sat, 20 Sep 2025 10:39:24 GMT Konaiceccs 2025-09-20T10:39:24Z https://community.squareup.com/t5/Payments-Troubleshooting/chip-reader/m-p/366548#M11903 <P>More of a rant than a question. Love square, but its chip reader makes me crazy.&nbsp; We have two vehicles (food truck) on which we use the square chip reader linked by blue tooth to iPhones.&nbsp; We have excellent cellular service so transactions process quickly.&nbsp; But it seems the chip readers are designed to have a short life span, and it's getting shorter.&nbsp; It seems everyone we've ever purchased starts having problems after about 6 months.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Saturday - establish the blue tooth link.&nbsp; Working fine.&nbsp; Then I get a text message and leave the square app to look at it.&nbsp; Sometimes I need to check a new email with my iPhone or take a phone call.&nbsp; Whether I'm off the square app few a few seconds, a minute or several minutes, I never know if it will reconnect.&nbsp; Saturday it rarely reconnected automatically after re-opening the square app.&nbsp; Sometimes I even have to "forget this device" on iPhone, or in the App, or both.&nbsp; Sometimes it connects immediately without any action on my part when I re-open App.</P><P>&nbsp;</P><P>Sunday - not only were there no problems like there were on Saturday, when I first opened the Square app it connected immediately to the reader - after more than 15 hours since last used on Saturday.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Only solution that's a guarantee to work - buy a new reader.&nbsp;&nbsp;</P> Sat, 20 Sep 2025 10:39:24 GMT https://community.squareup.com/t5/Payments-Troubleshooting/chip-reader/m-p/366548#M11903 Konaiceccs 2025-09-20T10:39:24Z https://community.squareup.com/t5/Payments-Troubleshooting/chip-reader/m-p/367247#M11904 <P>Oh no <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/78076">@Konaiceccs</a>! &nbsp;this isn't the experience we want you to have. if this issue is ongoing and you have performed <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">these troubleshooting steps</A> please let me know so I can investigate this further.</P> Thu, 19 May 2022 20:31:21 GMT https://community.squareup.com/t5/Payments-Troubleshooting/chip-reader/m-p/367247#M11904 JJ_ 2022-05-19T20:31:21Z