thread Re: Afterpay automatically turned on in Payments Troubleshooting

Afterpay automatically turned on

privateeyesllc — Sat, 20 Sep 2025 10:38:35 GMT

Square has done it again!

Deploying a new feature or option and turning it on for all of us without advance notice or consent. I just happened to have a minute to read the messages on my online dashboard up under the little notification bubble. It was informing me that Afterpay had been turned on for my online store and what the fees would be for it. Why do they keep rolling things out and turning them on? Why not tell us it's a feature that is now available? I can't keep doing this. They forced us to buy a subscription to use the appointments features that are useful. I'm now going to be looking for a new and better option for my spa. I know they are out there, I just didn't want to put the work in to make the switch previously. It's time.

More specifically, the message said:

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Afterpay has been enabled on your Square Online Checkout links

Boost your sales by letting your customers pay in installments with Afterpay. You can offer Afterpay on your Square Online Checkout links, and pay a promotional processing rate of 2.9% + 30¢ through July 29, 2022. Afterwards, your Afterpay rate becomes 6% + 30¢ per transaction. You can disable Afterpay at any time in your Square account settings.

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Re: Afterpay automatically turned on

Goldneye — Thu, 19 May 2022 01:12:24 GMT

HI, you can disable Afterpay within your Square Dashboard.

https://squareup.com/help/us/en/article/7696-accept-payments-with-afterpay-on-square-online-faq

You can subscribe to the Product Updates & Release Notes here.

https://www.sellercommunity.com/t5/Product-Updates-Release-Notes/ct-p/release-notes-all

The Afterpay and Appointment changes were announced in January.

https://www.sellercommunity.com/t5/Product-Updates/New-Square-Online-and-Afterpay-join-forces-offering-Buy-Now-Pay/ba-p/334694

https://www.sellercommunity.com/t5/Product-Updates/New-Square-Appointments-Pricing-Plans/ba-p/334905

Re: Afterpay automatically turned on

privateeyesllc — Thu, 19 May 2022 02:20:44 GMT

Yes, I am aware it can be disabled. My point is that these features are being turned on for our accounts automatically, rather than allowing us to turn them on.

Re: Afterpay automatically turned on

Crosswinds — Sat, 21 May 2022 14:29:52 GMT

I have been trying to DISABLE AFTERPAY, but it won't let me! It just keeps saying "Ÿour Changes Failed To Save. Please try again later."

Very Disappointed! I have tried many times, and different days....it keeps saying the same thing.

Re: Afterpay automatically turned on

BernadetteA — Sat, 21 May 2022 18:27:20 GMT

I responded to your other post, @Crosswinds, but can you confirm the site URL? We can take a look, and will escalate this to the team if the issue persists.