thread Changing Account Email in Payments Troubleshooting

Changing Account Email

bmcpto — Sat, 20 Sep 2025 10:35:36 GMT

I have changed our email address associated with the account everywhere I can find, but the online section shill shows our old email address.

Re: Changing Account Email

Goldneye — Thu, 02 Jun 2022 10:42:27 GMT

HI, Square needs to update within their dashboard.

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Changing Account Email

MayaP — Thu, 02 Jun 2022 13:16:14 GMT

Hi @bmcpto,

Welcome to The Seller Community! Happy to help.

You can edit your email address from the Square Dashboard:

To edit the email address associated with your Square account:
Visit Settings > Account & Settings in your online Square Dashboard.
Under Basic Information, click Change next to the current email address.
If you already have 2-Step Verification enabled, enter and confirm the new email address you’d like to associate with your Square account > Change.
If you’re not already using 2-Step Verification, select whether you’d like a verification code sent to the current email address or your phone number > Next.
Enter the verification code > Submit.

If that doesn't seem to resolve the issue please go ahead and follow Goldneye advice above and contact our support team. Thanks again @Goldneye for stepping in. Direct Customer Support can further investigate and file a ticket if needed.

Please reach out if you need any further assistance!