https://community.squareup.com/t5/Payments-Troubleshooting/Mysterious-review/m-p/786243#M1170 <P>I was doing a practice run for a sale, and when I sent myself the receipt, it said that my experience was a 3.6 when I hadn't reviewed anything. What caused this and how do I fix it?</P> Sat, 20 Sep 2025 06:50:17 GMT memawspfk 2025-09-20T06:50:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Mysterious-review/m-p/786243#M1170 <P>I was doing a practice run for a sale, and when I sent myself the receipt, it said that my experience was a 3.6 when I hadn't reviewed anything. What caused this and how do I fix it?</P> Sat, 20 Sep 2025 06:50:17 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Mysterious-review/m-p/786243#M1170 memawspfk 2025-09-20T06:50:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Mysterious-review/m-p/786259#M1171 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/717414">@memawspfk</a> !</P><P>&nbsp;</P><P>Interesting! I'm curious where in the process you're seeing this review. Usually reviews only happen once a customer replies to an emailed request to review the purchased item. Is this an item that's been sold before perhaps?</P><P>&nbsp;</P><P>Customer reviews can be found on your dashboard at Dashboard -&gt; Online -&gt; Items -&gt; Customer Reviews. (it may have been moved to the Marketing section of the dashboard, too). Here you can see all the reviews for your site.</P><P>&nbsp;</P><P>If it's a new item or there are no reviews currently on it, can you please reply with a screen shot of where you're seeing the 3.6 rating? That way we can help further troubleshoot.</P><P>&nbsp;</P> Tue, 25 Mar 2025 17:45:22 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Mysterious-review/m-p/786259#M1171 ryanwanner 2025-03-25T17:45:22Z