thread Re: Kicked out of app in Payments Troubleshooting

Kicked out of app

EDBaker1 — Sat, 20 Sep 2025 10:34:33 GMT

I seem to have come across a glitch when taking a payment. As soon as I put in a credit card or press the cash button, I get kicked out of the app completely. I have to go back in and redo the sale completely. Sometimes it happens several times in a row, other times I can go for an hour without a problem and sometimes I have to restart my phone because I can't get it to stop kicking me out of the app. Anyone else have this problem? I've checked, my data and internet connection are working just fine, it's only when I'm completing a sale that this happens.

Re: Kicked out of app

JJ_ — Tue, 14 Jun 2022 20:53:18 GMT

Sorry to hear that you've run into trouble @EDBaker1. We recommend checking to make sure that both your app and your mobile device itself are up-to-date. Lastly, our app troubleshooting guide will help here. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.