thread Re: Item Level Lead Time not overriding Store Level Lead time in Payments Troubleshooting

Item Level Lead Time not overriding Store Level Lead time

JennsCookieCrea — Sat, 20 Sep 2025 10:33:56 GMT

Recent updates to how you set your prep time seem to have broken the ability to set a different prep time at item level.

On the Pickup & Delivery Edit screen, we are set at "10 Calendar Days In Advance" (note this is a fairly new interface for this screen, I assume it was an update). We have a number of items created with shorter prep times (3 days, 1 week, etc), but when ordering these, availability defaults to the 10 days.

Seems like the update doesn;t look for an item level override... can this be looked at please?

Re: Item Level Lead Time not overriding Store Level Lead time

JJ_ — Sat, 18 Jun 2022 22:08:00 GMT

This sounds like a good question for our eCommerce team, @JennsCookieCrea

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you in real-time to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Re: Item Level Lead Time not overriding Store Level Lead time

JennsCookieCrea — Mon, 20 Jun 2022 14:58:20 GMT

Thank you, I'll do this tomorrow, hopefully they can help.