thread Re: Customer Display issues: card not in there, but says it is in Payments Troubleshooting

Customer Display issues: card not in there, but says it is

beargrasscafe — Sat, 20 Sep 2025 10:33:18 GMT

Hi there! We're having so many issues with our new register. This is the newest one that is really frustrating. It is saying there's a card in there but there's not. We have to unplug it to take cash. It's really messing us up 😞 See video.

https://streamable.com/lpsll1

Re: Customer Display issues: card not in there, but says it is

alexandriak — Wed, 29 Jun 2022 00:44:30 GMT

Which register system is this? the ipad and square app, or their all in one?

Re: Customer Display issues: card not in there, but says it is

GottaHavaJava — Tue, 04 Jun 2024 16:50:21 GMT

This is the same problem we are having and customer support has been no help.

Re: Customer Display issues: card not in there, but says it is

Lou8 — Wed, 05 Jun 2024 17:09:15 GMT

Hi @GottaHavaJava, thank you for posting.

I'm sorry to hear you're having issues with your Customer Display.

Have you tried the Display troubleshooting steps outlined in this article ?

The next step would be to get in touch with our Hardware Support Team, if this doesn't resolve the issue you're experiencing. They will be able to escalate this to our engineers for further investigation if needed.

I hope this helps, but let me know if you have any questions.